Do you need to contact our after-sales service? Here are different solutions that allow you to do this easily and quickly.
Do you have any questions about our services? Contact our team through the conversation bubble that appears on the right of your screen when you are on our site. You will be taken in hand by our service assistant who will answer you instantly. Assistance can be requested daily from Monday to Friday 8:00 a.m. to 8:00 p.m. and from 9:00 a.m. to 7:00 p.m. on Saturdays. Once you have read your request, the agent will answer you immediately by offering you solutions adapted to your problems. At the end of the conversation, you will receive a summary e-mail.
Do not hesitate to contact us by e-mail if you need assistance. If he arrives during our opening hours, we will be happy to answer you immediately. For emails received outside of work hours, we endeavour to respond as soon as possible upon resumption. We try to reduce the processing time of e-mails received.
If you need an oral explanation, our telephone line is open Monday to Friday from 8:00 am to 8:00 pm and Saturday from 9:00 am to 7:00 pm. Your call will be handled by friendly and welcoming advisors. They are there to find the best solutions for your situation.
In order to comply with your expectations, we have carefully selected our after-sales support agents by applying a rigorous recruitment policy. After analyzing their degree, experience and ability to communicate, we offer them training that allows them to conform to the company’s image and to make them understand the trade.
Our main concern is to please you. Why we are always looking for solutions, our goal is to offer you a fast and efficient service. We want to relieve you of all the hassle associated with our services so that you can devote yourself entirely to your activities. The different training actions result from our need to give you the best service.
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